What We Do

‘On average we help 12,000 individuals in Edinburgh each year.’

Every day our trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues.

These include (but are not limited to)

  • money advice

  • benefits

  • housing

  • immigration

  • employment

  • consumer issues

  • family problems

  • health services

  • legal rights and responsibilities.

How we do it

We run 4 bureaux across Edinburgh.

You can view all of our locations here.

We provide general advice on any issue brought to us. We also have specialist advisers in each bureau who provide advice and representation on more complex issues.

In addition to delivering advice services at our five bureaux, we run outreach projects with a range of partners and funders, such as NHS Lothian and the Scottish Legal Aid Board.

Through these projects we provide advice at outreach locations across the capital, in places such as doctors’ surgeries, housing associations, hospitals and the Sheriff Court. 

Free legal opinion is also available via our evening pro-bono legal clinics. These are led by volunteer solicitors at four of our bureaux.

The quality of our advice is externally assessed by Citizens Advice Scotland through regular audits and we are Investors in Volunteers accredited.

Right now, with the challenging economic climate and the cost-of-living crisis, we are busier than ever.