Client Feedback
Overall satisfaction with our advice services remains very high with 97% of those responding to our feedback survey indicating that they had more knowledge and confidence in managing their issue after visiting Citizens Advice Edinburgh.
Feedback is important to us to understand how our services may be improved or adapted in the future to better meet the needs of the clients we support.
Citizens Advice Edinburgh Client Feedback
Clients rate us 4.6 out of 5
85% of clients said the advice they received resolved their issue
97% had more knowledge and confidence in managing their issue
31% said their health and wellbeing had been improved
39% were financially better off as a result of the advice they received.
100% would seek advice again if they needed it
97% would recommend the service to other people
-
''They were very helpful, professional and patient with my rambling answers, distilling the essence into an appropriate answer.''
-
“I was very happy with the help and advice provided by John at the Citizens Advice Bureau, he was very professional and friendly.”